Privacy Policy

Introduction

399be is committed to protecting the privacy and security of every user who registers, plays, and transacts on our platform. This Privacy Policy explains in plain, formal terms exactly what personal information we collect from you, why we collect it, how we use it, who we may share it with, and what rights you hold as a data subject. By creating an account or continuing to use the 399be website, you confirm that you have read, understood, and agreed to the terms of this Privacy Policy.

This policy applies to all visitors, registered members, and players accessing 399be from Bangladesh and any other jurisdiction where the platform is available. If you do not agree with any part of this Privacy Policy, we respectfully ask that you discontinue use of our services. We periodically review and update this policy to reflect changes in law, industry practice, or our own data-handling procedures — the "Last Updated" date at the top of this page reflects the most current revision.

Our Core Privacy Commitments

Information We Collect

When you register and use the 399be platform, we collect several categories of personal data. We collect only what is necessary and proportionate to the legitimate purposes described in this policy. The main categories are:

• Identity Information: Your full name, date of birth, gender, and nationality — used to verify your age (21+) and identity as required by our responsible gaming and anti-fraud policies.
• Contact Information: Email address and mobile phone number — used to create and manage your account, send account notifications, process password resets, and deliver service communications.
• Financial Information: Payment method details (such as bKash account number, Nagad number, Rocket number, or Upay reference) and transaction history — used exclusively to process deposits and withdrawals securely and to detect suspicious financial activity.
• Technical & Usage Data: IP address, device type, operating system, browser version, session duration, pages visited, betting patterns, and game history — used for platform security, fraud prevention, product improvement, and responsible gaming monitoring.
• Verification Documents: Copies of government-issued identification (National ID, passport, or driving licence) and proof of address — collected when required for Know Your Customer (KYC) compliance, anti-money laundering checks, or account dispute resolution.

How We Use Your Information

399be uses personal data strictly for the following legitimate purposes. We do not use your data for any purpose that conflicts with what is stated below without first obtaining your explicit consent:

• To register and maintain your player account, including identity verification and age confirmation (21+ only).
• To process deposits, withdrawals, and all financial transactions via payment partners including bKash, Nagad, Rocket, and Upay.
• To provide customer support, respond to inquiries, and resolve disputes or complaints in a timely manner.
• To monitor and enforce our Responsible Gaming policy, including the detection of problem gambling behaviour and voluntary self-exclusion requests.
• To detect, investigate, and prevent fraudulent activity, unauthorised access, money laundering, and other illegal activities on the platform.
• To send you transactional notifications, security alerts, and (where you have opted in) promotional communications about bonuses, new games, and special offers relevant to the Bangladesh market.

Payment Data & Financial Transactions

All financial transactions on the 399be platform — including deposits made via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, and all withdrawal requests — are processed through encrypted, secure payment channels. We do not store full card numbers or complete mobile-banking credentials on our servers. Payment partner integrations are governed by their own respective privacy policies, which we encourage you to review alongside this document.

Transaction records, including deposit amounts, withdrawal amounts, and timestamps, are retained as part of our financial audit trail. This information may be disclosed to authorised regulatory bodies, financial crime prevention agencies, or courts of law when legally required to do so. 399be does not use financial transaction history for targeted advertising purposes.

Disclosure to Third Parties

399be does not sell your data. We may share your personal information with third parties only in the following strictly defined circumstances:

• Service providers and technology partners who process data on our behalf (e.g., payment processors, identity verification services, cloud hosting providers), subject to strict data processing agreements.
• Regulatory authorities, law enforcement agencies, or courts of law in Bangladesh or any applicable jurisdiction, when we are required by law, court order, or governmental authority to do so.
• Anti-fraud networks and financial crime prevention partners, where sharing is necessary to protect users from criminal exploitation or to investigate suspicious account activity.
• A successor entity in the event of a merger, acquisition, or transfer of the 399be business, provided that the acquiring party agrees to honour this Privacy Policy or a substantially equivalent successor policy.

In all cases, we require any third party receiving your data to apply appropriate technical and organisational security measures and to use your data only for the specified purpose. We do not authorise third parties to use your data for their own independent marketing activities.

Cookies & Tracking Technologies

399be uses cookies and similar tracking technologies to enhance your experience, remember your preferences, maintain session security, and analyse platform traffic. Cookies are small text files stored on your device by your browser. We use essential cookies (required for the site to function), functional cookies (to remember language and display preferences), and analytical cookies (to understand aggregate usage patterns and improve the platform). We do not use third-party advertising cookies or cross-site behavioural tracking cookies.

You may manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may limit certain platform functions, such as maintaining a logged-in session. For most modern mobile browsers on Android and iOS, cookie settings are accessible under your browser's privacy or site data menu. Continued use of the 399be platform without adjusting cookie settings constitutes your acceptance of our use of cookies as described in this policy.

Data Retention

399be retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law. In practice, active player account data is retained for the duration of your account and for a minimum of five (5) years after account closure to satisfy anti-money laundering record-keeping obligations and potential regulatory audit requirements. Financial transaction records are retained for a minimum of seven (7) years in accordance with standard financial compliance frameworks.

When retention periods expire, personal data is securely deleted or anonymised so that it can no longer be attributed to an individual. You may request early deletion of your data by contacting our support team, subject to our legal obligation to retain certain records for regulatory purposes. We will respond to all data deletion requests within thirty (30) calendar days.

Your Rights as a Data Subject

As a user of the 399be platform, you hold the following rights in relation to your personal data. We are committed to honouring these rights promptly and without undue complication:

• Right of Access: You may request a copy of all personal data that 399be holds about you at any time.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay.
• Right to Erasure: Subject to our legal retention obligations, you may request the deletion of your personal data when it is no longer necessary for the purpose for which it was collected.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time, with immediate effect.
• Right to Restriction: In certain circumstances (e.g., while you contest the accuracy of data we hold), you may request that we restrict processing of your personal data.

To exercise any of the above rights, please contact us at [email protected]. We will acknowledge your request within 72 hours and aim to resolve it within 30 calendar days. We may need to verify your identity before actioning certain requests in order to protect your account from unauthorised changes.

Security of Your Data

399be employs a layered security approach to protect your personal and financial data. Our platform uses SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, role-based access controls ensuring only authorised personnel can access personal data, multi-factor authentication requirements for administrative access, and regular penetration testing and security reviews conducted by independent parties.

Despite these measures, no digital platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, 399be will notify affected users as promptly as reasonably practicable and will take all necessary steps to contain and remediate the breach. We encourage you to use a strong, unique password for your 399be account and to never share your login credentials with any third party.

Protection of Minors

399be is strictly an adult platform. Our services are available exclusively to persons aged 21 years or older. We do not knowingly collect, store, or process personal data from individuals under the age of 21. During registration, all users must confirm that they meet the minimum age requirement. Where we have reasonable grounds to believe that a registered user is under 21, we will immediately suspend the account, withhold any pending transactions, and delete the personal data of the underage user in accordance with this policy. If you are a parent or guardian and believe your minor child has accessed or registered on the 399be platform, please contact us immediately at [email protected] so we can take prompt action.

Changes to This Privacy Policy

399be reserves the right to amend this Privacy Policy at any time. Any changes will be published on this page with an updated "Last Updated" date. Where a change is material — meaning it significantly alters your rights or the way we handle your data — we will provide a more prominent notice, such as an in-platform notification or an email to your registered address, at least 14 days before the change takes effect. Your continued use of the 399be platform after the effective date of any revision constitutes your acceptance of the updated policy.

We encourage all users to review this Privacy Policy periodically so that you remain informed about how 399be protects your personal information. The most current version of this policy is always available at https://399be.club/privacy-policy. If you have questions about a change or do not understand any part of this policy, please contact us before continuing to use the platform.

Contact Us About This Policy

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 399be handles your personal data, our dedicated privacy and support team is here to help. We aim to respond to all privacy-related enquiries within 72 hours during Bangladesh Standard Time (BST, UTC+6) business hours.

You can reach us by email at [email protected]. Please include your registered username and a brief description of your query so we can direct your request to the appropriate team member without delay. Do not include sensitive financial information such as full payment account numbers in your email.